If you’d like to speak with a Patient Liaison Nurse, you can contact them using this form or by using the details below:
Telephone – 0300 300 0067
Email – Emrts.patient@wales.nhs.uk
Wales Air Ambulance Charity
Aftercare Support
Our aftercare service helps patients, and their loved ones through recovery.
Aftercare support
How we can help
Being involved in a medical emergency or serious accident can change your life drastically. It can be difficult for both a patient and their family.
If you have received treatment from our crew, the support doesn’t end once you reach hospital.
Whether you have unanswered questions, or need someone to talk to, we are here to help you throughout your recovery.
Patient Liaison Nurses
Recovery from a critical illness or injury can be long and challenging as people move between different departments, hospitals, and rehabilitation centres before finally returning home.
Our Patient Liaison Nurses, Jo Yeoman and Hayley Whitehead-Wright, are here to support patients and relatives on that journey, providing consistency and support throughout, including after discharge home.
This support may include:
- Follow-up visits at varying intervals during recovery and will differ from patient-to-patient depending on their need. It could be shortly after admission or after they have been discharged home, depending on how long their recovery is.
- Answering questions about the treatment you were given before hospital and filling in gaps as this may help you to understand what happened.
- Emotional support to both patients and relatives.
- Signposting you to other organisations who may be able to offer help and support.
- The opportunity to pass a message to the crew via letter or email.
- Bereavement support for those who have lost a loved one.
