Volunteer for Wales Air Ambulance

Our volunteers are an integral part of the Wales Air Ambulance; they provide additional knowledge, skills and ongoing help that supports the Charity across our functions, whether attending fundraising events in the community, helping in our shops or acting as Trustees.

We would not be able to provide our lifesaving services without our volunteers and we trust that you will enjoy your time with us in whatever capacity that you can help with.


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"Our volunteers are the backbone and the heart of our Charity, they help us to achieve our goals and they are fundamental in raising the funds which enable us to save lives across Wales.

We are proud to work with a diverse team of volunteers who bring a range of skills and experience and who support us to carry out our vital work.

We hope that you will find your time with us to be enjoyable and rewarding, and that you will feel part of our committed team."

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This role involves being able to effectively support the smooth running of the collection and delivery service for our charity shops. This would be in the capacity of a van assistant; no driving is involved.

This role includes:

  • To efficiently collect and deliver donated stock as required, following WAA Policy and Procedures.
  • To ensure all customers and donors are treated in a polite and courteous manner at all times.
  • To efficiently move stock around shops as required, and to assist the shop staff by placing deliveries in earmarked areas.
  • To ensure vehicles are kept in a clean and tidy condition at all times.
  • To assist van driver in operating their phone in completing jobs on the WAA App, recording mileage, etc. 
  • Adhere to our health and safety policy and procedures, identify hazards and undertake appropriate risk assessments as required.
  • Assist in shops or at the depot, undertake any other tasks requested by the shop/warehouse manager.

What support will I receive?

  • You will receive an initial induction to Wales Air Ambulance Charity.
  • A member of staff will become your named contact who will support you and respond to any queries you have.
  • You will be given any equipment necessary to carry out your role.
  • You will be given the opportunity to visit one of our airbases.
  • You will be reimbursed for approved expenses and receive a mileage allowance for travel to and from events.
  • You will receive Manual Handling training.
  • A sense of pride knowing that you are helping to save somebody's life by donating your time.

Join us