Service Improvement

You may have heard about a recent review of the air ambulance service in Wales.

Here you can find information and resources to keep you up to date with the work we will be doing over the next two years to improve our service and inevitably save more lives.

The review highlighted how we are unable to get to between 2 or 3 patients a day and that our service is not being delivered in the most effective way. It is vital to address the issue of unmet need.

You probably have so many questions about what is going to happen next. We hope this space will provide you with those answers, offer reassurance and give you the opportunity to find out more about the work we do. 

What our service IS  What our service is NOT

IS a highly specialised critical care response taking the hospital to the patient.

NOT designed to meet ambulance response times.

IS designed to improve the outcomes of

patients experiencing life-threatening illness or injury.

 NOT designed to be a safety net for areas of Wales that do not have access to the local hospital.

IS a service for the whole of Wales, meaning any resource at any base can respond to any part of Wales.

NOT a service that provides a defined geographical response.

IS designed to bring emergency department care to the scene, starting lifesaving treatments sooner.

    NOT a fast ambulance that gets you to hospital quickly (we take the hospital to you).