Service Improvement

You may have heard about a recent review of the air ambulance service in Wales.

Here you can find information and resources to keep you up to date with the work we will be doing over the next two years to improve our service and inevitably save more lives.

The review highlighted how we are unable to get to between 2 or 3 patients a day and that our service is not being delivered in the most effective way. It is vital to address the issue of unmet need.

You probably have so many questions about what is going to happen next. We hope this space will provide you with those answers, offer reassurance and give you the opportunity to find out more about the work we do. 

The air ambulance service in Wales would not be possible without you and your support of the Wales Air Ambulance Charity.

Our aim is, and always will be, to deliver the best possible care, with the resources available to us, to people across Wales – wherever they are and

whenever they need it.

Over the past 23 years, you have put your trust in us. During that time, we have delivered the largest air ambulance service in the UK and one of the most medically advanced in the world.

We appeal for your trust once more as we work with our medical partners to further improve our

lifesaving service for the benefit of everybody in Wales.

Our commitment to you is unconditional and

everlasting, and that will never change.

With your support, we can continue to be there for you and your community – now and always.

Thank you