Complaints: Expand All complaints and disputes will be dealt with in accordance with our policy, which is available on our website or by contacting our Lottery Department.
Social responsibility: Expand The Gambling Act 2005 confirms that Wales Air Ambulance has a statutory duty to verify that members and potential members are 16 or over, the minimum age allowed for anyone to play the Lifesaving Lottery. It is an offence for anyone under the age of 16 years to participate in a lottery. Wales Air Ambulance will, where appropriate, carry out checks to verify this requirement, if necessary including seeking confirmation from relevant Agencies who can provide such information. Wales Air Ambulance operates a Society Lottery for the general public in Wales, for the sole purpose of raising funds for The Welsh Air Ambulance Charitable Trust. Wales Air Ambulance is committed to ensuring that the lottery is operated in a secure, fair and socially responsible way and to endorsing responsible gambling amongst its members. Please read our full Gambling Policy.
Privacy: Expand Wales Air Ambulance is committed to protecting your privacy. Data that we collect from you is processed lawfully in accordance with the General Data Protection Regulation (2018) and is used solely for the purpose of processing your purchase of lottery entries, subsequent entry into the Lottery, and informing you if you have won a prize or have explicitly opted in to receive marketing communications from Wales Air Ambulance. Please read our full Privacy Policy here.
Licensee shall not be liable for: Expand Lottery entries or communications which are lost, stolen or delayed in the post, damaged or illegible, from which the prize winner or entrant cannot be identified or which have insufficient postage (proof of posting is not proof of receipt); any late bank payments; the Licensee’s failure or inability to contact you and/or award any prize due to any errors, omissions or inaccuracies in the contact or bank details you have provided or your failure to update these if they change; loss or damage incurred by you in connection with your participation in the Lottery or your use of any prize; any interruptions or errors on or to the Website; technical hardware or software errors or failures or lost, faulty or unavailable network connections; or any failure or delay beyond the Licensee’s reasonable control.
Change of details: Expand It is the responsibility of the player to advise us of any change of address or any other membership details deemed necessary.
Cancellation: Expand Membership cancellation can be carried out at any time although those received after 17.00 hours on a Thursday evening may not be actioned until after the weekly draw. If you pay by standing order or regular credit/debit card payment then you must cancel in writing via post or email. For card payment cancellations you must provide us with your original card details. Please contact our Lottery Department in Llanelli for further assistance. We reserve the right not to accept an application, or to cancel an existing subscription and at our absolute discretion. Any such rejection or cancellation may be reconsidered on submission of a written appeal to the Lottery Manager within 7 days. The decision of the Lottery Manager will be final.
Draw Details and Prizes: Expand New members will be sent a unique randomly selected draw number(s) created by approved secure computer software and a personal membership number. The draw will normally take place every Friday (except when a Friday falls on a bank holiday in Wales and then the draw will take place on the next working day in Wales). Prizes are issued as follows: (a) First Prize £1,000 weekly (b) Second Prize £200 weekly (c) Third prize £100 weekly (d) Fourth prize 20 x £10 weekly Prize winners are notified by post within one week of the draw taking place, which will include the relevant cheque. Weekly winning numbers (as well as the title and surname of the top three winners) are published on our website. By entering the Lifesaving Lottery you agree to your title and surname being published in relation to you being a winner in the Lottery. Winning numbers also available by contacting our Lottery Department at our Llanelli office. If a prize cannot be paid within 6 months of the date of the draw it will be forfeited.