Telephone Expand We are currently contacting some of our existing lottery players via telephone as part of our upgrade campaign. The long-term effects of the COVID-19 pandemic will have a significant impact on our ability to raise money for our lifesaving service. This upgrade campaign will ask our current lottery supporters if they would like to increase their weekly lottery plays (if they are in a position to do so). We are only contacting lottery players who have previously provided consent for us to contact them with news and updates and we have undertaken additional screening to remove anyone registered with the Telephone Preference Service and Fundraising Preference Service. To read our Privacy Notice, please click here.
Door-to-Door Expand This method of fundraising is one of the most effective ways for us to gain new supporters and ensures that we can continue our lifesaving service for the people of Wales. Following strict health and safety guidance, our lottery canvassers are now active again. Your safety and the safety of those who are representing us is of paramount importance and you will see this reflected in the processes that will be used by our canvassers. All sign-ups will be completed by our canvasser without the need for a signature (to ensure social distancing can be maintained). Once all the details have been entered by the canvasser, an email or text message will be sent to the new member (immediately) with a link to a digital confirmation form. For more information about our canvassers and how you can identify them, please click here. To read our Privacy Notice, please click here.
Public Site Fundraising Expand We book sites each week in public places, such as shopping centres and supermarkets, where we carry out lottery canvassing. This involves us talking to potential supporters about our work and giving them an opportunity to join our Lifesaving Lottery. Following strict health and safety guidance, our lottery canvassers are now active again in public locations. Your safety and the safety of those who are representing us is of paramount importance and you will see this reflected in the processes that will be used by our canvassers. All sign-ups will be completed by our canvasser without the need for a signature (to ensure social distancing can be maintained). Once all the details have been entered by the canvasser, an email or text message will be sent to the new member (immediately) with a link to a digital confirmation form. To find out where our canvassers will be located, please click here. For more information about our canvassers and how you can identify them, please click here. To read our Privacy Notice, please click here.
Questions or Queries Expand If you have any other questions or queries about our lottery campaigns, please do not hesitate to contact us by: Telephone: 0300 0152 999 (Monday to Friday, between 9am and 5pm) Email: [email protected] Post: Wales Air Ambulance, Ty Elusen, Ffordd Angel, Llanelli Gate, Dafen, Llanelli. SA14 8LQ Please remember to include your name and address. Please also include a contact telephone number so that we can call you if we need any more information to answer your question. We realise that sometimes we might get it wrong and we truly value all feedback about our work. Your feedback gives us an opportunity to learn and improve and it is important that you tell us so we can deal with any situation as quickly as possible. If you do have a complaint about our fundraising activities, please visit our complaints page.
Useful Links Expand About our Lifesaving LotteryLottery Terms and ConditionsLottery FAQsGambling PolicyPrivacy Notice