The Wales Air Ambulance is re-opening the doors to its Cardiff city centre charity shop on Monday, 28 September.

Due to the Coronavirus pandemic, the store was forced to close in March following government guidelines.

To reopen its doors, the Charity has taken careful measures to ensure that the store is safe for customers post-lockdown.

To keep the public safe in the shop, the Charity has altered the opening hours so that staff and volunteers can deep-clean before and after they open each day. 

The decision to reopen the Cardiff shop, which is located in Churchill Way, follows the successful reopening of its shops in Swansea and Wrexham.

The store will be open Monday to Friday between 11am and 4pm. 

Following government guidelines, face coverings will be necessary in the Cardiff shop, apart from those who have an exemption from wearing them.

The Charity’s Head of Retail, Andrew Lawton, said: “We are delighted to be able to reopen our Cardiff city-centre shop. During the pandemic, Wales Air Ambulance has seen a significant decrease in funds following the closure of charity shops and cancelled events. Our three shops that have reopened are doing extremely well and we hope the Cardiff store will be just as successful. We plan to gradually open our remaining shops across Wales in the coming weeks and months.

“The safety of our staff and customers is of paramount importance to us and we want to reassure our supporters that we’ve been working hard behind the scenes to ensure the store is safe. To be able to allow the shop to continue to stay open, we are asking customers to please stick to the strict guidelines. This is to ensure their safety, as well as the safety of our staff and volunteers.”

Customers are asked to maintain social distancing at all times and follow a one-way system. The Charity is also asking customers not to touch anything unless they plan on purchasing the item. 

When at the till, customers are asked to stand in the marked box while being served and to use contactless or card payment where possible. There are also hand sanitising stations available for people to maintain their hand hygiene. 

In addition, the Charity has made some changes regarding the donated items they receive, as well as their delivery service. These are as follows: 

Donated Items – Unfortunately, the Cardiff shop can only take a limited number of donated items at this time. This is because of the need to isolate donated goods for a while to avoid potential cross-contamination. 

Deliveries – Unfortunately, the Charity is only able to provide a limited delivery service at this time but can offer kerb side delivery/collections.

Any deliveries will be to the curbside only and not into homes. Personal collection from the shop is the preferred option, where possible.

Collections and deliveries are not possible in areas where there are local lockdown restrictions in place.

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