We will use our best endeavours to address the following issues:

    • Underage Gambling. It is illegal for individuals under the age of 18 to enter into a lottery. We reserve the right to ask for proof of age from any customer and customer's’ accounts may be suspended until satisfactory proof of age is provided. If for whatever reason, upon winning any individual is unable to prove that they are 18 or over then any winnings will be forfeited.
    • Gambling Limits. Wales Air will impose a 10 ticket limit on the number of entries into a lottery that can be purchased by an individual in one draw, of which no more than 2 may be purchased on-line
    • Self Exclusion. On request, we will close any player’s lottery membership(s) for a minimum period of six months during which time the membership(s) cannot be reinstated. During this period we will also try to ensure that the individual does not try and open a new membership.
    • Access to Player History. We will provide any player with a full history of their lottery membership, including complete payment and winnings history upon request.
    • Provide Information on Gambling Support Organisations. We will provide contact details or links on any lottery websites or via other appropriate media to GamCare and other relevant/appropriate organisations. We also provide financial support via Lotteries Council to GREaT (Gambling Research, Education and Treatment) which raises funds to support research, education and treatment of problem gambling.
    • Self Help and Awareness Information. We will provide self-help and awareness information on any lottery websites or other appropriate media together with links to or contact details of GamCare and other relevant/appropriate organisations.
    • Staff Training. All relevant staff receive awareness training on problem gambling issues.