Personal data we collect and how we use it Expand PERSONAL DATA WE COLLECT AND HOW WE USE IT How we will use your personal data, the legal bases we will rely upon, how long we will keep your personal data and other details will depend upon who you are and why we need your personal data in the first place. In this section, we provide specific privacy information relating to the different categories of individuals that this privacy notice applies to. Enquiries we receive from you Purpose and lawful basis for processing When you contact us to make an enquiry, we collect information, including your personal data, so that we can respond to it and fulfil your request. The lawful basis we rely on to process your personal data is article 6(1)(f) of the GDPR, which allows us to process personal data when this is necessary for our legitimate interests. The legitimate interests we rely upon for responding to your enquiry are: Our legitimate interest in assisting you with your enquiry. Our legitimate interest in improving our business and training our staff. If your enquiry involves providing us with any special category personal data such as health, religious or ethnic information, we will only process that information if it is necessary for reasons of substantial public interest or where you have given your express consent, under Article 9(2) of the GDPR. What we need and why and how long is it kept We need enough information from you to answer your enquiry. We use information from web forms, emails, mail, telephone and social media platforms to send you information or materials that you have requested. We will usually need to take your name and contact details from you, and we may make notes to provide you with a further service as required. If you contact us via email or post, we will need a return address for a response. General enquiries are kept for up to 1 year after the case is closed. Complaints are kept for up to 3 years after the case is closed. Enquiries relating to data rights requests are kept for up to 6 years. For enquiries and complaints relating to fundraising, lottery and donation records, these may be kept for longer. Please refer to the relevant sections below for more information. Call and meeting recordings Purpose and lawful basis for processing From time to time, WAAC may record teleconference calls and virtual meetings/events using the software and cloud-based systems available on our devices. This will be for one of the following purposes: To provide an exact record of a scheduled call or meeting in order to accurately transcribe minutes. To publish a webinar as part of publicity or fundraising activities. A webinar is a seminar or other presentation that takes place on the internet, allowing participants in different locations to see and hear the presenter, ask questions, and sometimes answer polls. For the purposes of a webinar, the lawful basis we rely on to process your personal data is article 6(1)(f) of the GDPR where the processing is necessary for our legitimate interests. The legitimate interests we rely on are to generate awareness of the charity and its activities to maximise support and income. The lawful basis we rely on to record teleconference and virtual meetings is article 6(1)(a) of the GDPR, which allows us to process personal data where you have given your consent to the processing. What we need and why and how long it is kept We will collect your name, email address and/or telephone number before the call or meeting begins. Where consent is required, it will be requested by us in writing, either via the contact details you have provided or via a tick-box declaration at the start of a virtual meeting/event; the recording of a call or meeting will not proceed if we do not have explicit consent from all participants. In the case of a promoted webinar we will provide advance notice that we intend to record and publish the event. Where consent is required, you can withdraw your consent at any time. However, this will not affect the validity of consent previously provided for any recordings already made. Any participation by you within the teleconference or virtual meeting/event will be recorded for the duration of the activity. This can include your username, audio and video input and document and screen-sharing from your device. Please also ensure you read the privacy policy of virtual meeting sites before sharing data and make use of their privacy settings and reporting mechanisms to control how your data is used. Recordings for transcription purposes are retained for up to 6 months from the date of the recording. Webinars which are published by WAAC are retained indefinitely. Donations Purpose and lawful basis for processing When you make a donation to us, whether online, over the phone, by post or via social media like Facebook, as a one-off donation or regular giving membership, we collect information, including your personal data, so that we canprocess your donation and reclaim tax via Gift Aid. The lawful basis we rely on to process your personal data is article 6(1)(f) of the GDPR which allows us to process personal data when this is necessary for our legitimate interests. The legitimate interests we rely upon to process your donation and to obtain any tax reimbursements is that it is in our legitimate interests to maximise the donations received to be able to fulfil our charitable purposes. What we need and why and how long is it kept Any donations you make will require personal and financial information. We collect your contact information (such as name, telephone or email address) and your payment details (such as a credit card or Direct Debit instructions). We may also collect details about your tax status. Contact information, financial information and tax status are used to process the donation and reclaim tax through Gift Aid. Financial information that is collected is held securely and deleted on an ongoing basis (credit and debit card details are not stored by us). Your contact information may be used to get in touch with you in order to process the donation and to check if we can reclaim Gift Aid. Gift Aid and donation records are kept for at least 7 years from the last action. When you make a donation to us, we will ask you if you would like to receive news and updates from Wales Air Ambulance in future. Your preferences will be recorded so we know if we can or cannot send you news and updates. Lifesaving Lottery subscriptions Purpose and lawful basis for processing In subscribing to our Lifesaving Lottery membership, we will require personal and financial information in order to fulfil the subscription process, administer your membership and contact you if you have won a prize or there is an issue with your subscription. The lawful basis we rely on to process your personal data is article 6(1)(b) of the GDPR which allows us to process personal data when this is necessary for the performance of a contract. What we need and why and how long is it kept We collect your contact information (such as name, telephone or email address) and your payment details (such as a debit card or Direct Debit instructions). These are used to fulfil the subscription process and process payment. Your contact details are also used to administer your membership and notify you if you have won a prize. Financial information that is collected is held securely and deleted on an ongoing basis (debit card details are not stored by us). Your contact information may be used to get in touch with you in order to fulfil the subscription, discuss your membership and respond to any enquiries you may have. Lottery membership records are kept for up to 7 years from the last action. When you become a Lifesaving Lottery member, we will ask you if you would like to receive news and updates from Wales Air Ambulance in future. Your preferences will be recorded so we know if we can or cannot send you news and updates. Ordering goods online Purpose and lawful basis for processing When making your purchase online, you will be required to provide us with your personal data so that we can process the order, take payment and deliver the products you have purchased. The lawful basis we rely on to process your personal data is article 6(1)(b) of the GDPR which allows us to process personal data when this is necessary for the performance of a contract. What we need and why and how long is it kept We collect your contact information (such as name, postal address, telephone or email address) and your payment details (such as a credit card). Your card details are required to enable us to take payment. This information is held securely and deleted on an ongoing basis (credit and debit card details are not stored by us). Your contact information may be used to get in touch with you in order to fulfil your order or if there any queries with your order. Your address is required in order to deliver the products you have purchased. Records of online orders are kept for up to 7 years from the last action. When you order goods online from us, we will ask you if you would like to receive news and updates from Wales Air Ambulance in future. Your preferences will be recorded so we know if we can or cannot send you news and updates. Delivery and collections service Purpose and lawful basis for processing When you contact us to arrange a collection of unwanted goods for our charity shops, or when you use our delivery service for furniture and other large items bought in our shops, we will collect your personal data so that we can fulfil the service you have requested. If you sign up to our Gift Aid scheme through the sale of your unwanted goods, we will also process your personal data to reclaim tax via Gift Aid. The lawful basis we rely on to process your personal data for collections and Gift Aid is article 6(1)(f) of the GDPR, which allows us to process personal data when this is necessary for our legitimate interests. The legitimate interests we rely upon are: Our interests in raising money for the charity by facilitating donations of goods for our shops, Maximising the sale of donated goods through Gift Aid, where possible. The lawful basis we rely on to process your personal data for our delivery service is article 6(1)(b) of the GDPR which allows us to process personal data when this is necessary for the performance of a contract. What we need and why and how long is it kept We collect your name, address and telephone number so we can locate your premises and contact you if we need to regarding your delivery or collection. Payment for the delivery service is taken in our shops when purchasing the goods. We may also collect details about your tax status. When you use our delivery or collection service, we will ask you if you would like to receive news and updates from Wales Air Ambulance in future. Your preferences will be recorded so we know if we can or cannot send you news and updates. Gift Aid records are kept for at least 7 years from the last action. Personal data used for our delivery and collection service is kept for up to 3 years from the last action. Fundraising Purpose and lawful basis for processing We are grateful for any fundraising activities you choose to undertake in aid of Wales Air Ambulance. When you contact us for information on how to fundraise, we will ask for your name and contact details to enable us to provide you with information, answer your queries and for general support with your fundraising activity. Sometimes when you sign up to take part in specific fundraising events, we will also require emergency contact details. When paying in the money you have raised we may, depending on the method you use, need to process your bank or credit card details to take payment of the monies raised. Should you use a sponsor form to keep a record of the monies raised, we will also process names, contact details and the tax status of your sponsors in order to process payments and reclaim tax through Gift Aid on eligible donations. The lawful basis we rely on to process your personal data and that of people who sponsor you is article 6(1)(f) of the GDPR which allows us to process personal data when this is necessary for our legitimate interests. The legitimate interests we rely upon are: our interests in raising money for the charity by facilitating fundraising activities, and processing donations and maximising donations through Gift Aid, where applicable. If your enquiry involves providing us with any special category personal data such as health, religious or ethnic information, we will only process that information where you have given your express consent. What we need and why and how long is it kept We collect your name, telephone number, email address and postal address in order to offer and coordinate any support, requests or enquiries you have during your fundraising with us and to send you any materials that may assist with your fundraising activity. When we ask for emergency contact details, we need this information for health and safety purposes. We do not ask for information relating to health conditions or assess your suitability to take part in an event. When using a sponsorship form we need the names, addresses and tax status of the sponsors to be able to reclaim tax via Gift Aid. When using a bank transfer or a credit/debit card to pay the monies you have raised to us, we will need your bank or card details in order to process the payment. This information is held securely and deleted on an ongoing basis (credit and debit card details are not stored by us). Personal data for fundraising activities and events is held for up to 7 years from the last action. There are a variety of different ways you can donate to us and if you decide to do so via JustGiving, Facebook or any other online giving platforms, any personal data processed will be done under the terms of the relevant online giving or social media platform. Other people, not us, control these platforms and you should therefore review the terms and conditions and privacy policies of these other organisations. That way, you will understand how they will use your information, what information relating to you they will place in the public domain and what you can do if you are unhappy about it. When you fundraise for us, we will ask you if you would like to receive news and updates from Wales Air Ambulance in future. Your preferences will be recorded so we know if we can or cannot send you news and updates. Grant fundraising: Trusts and Foundations Purpose and lawful basis for processing Wales Air Ambulance researches grant funding opportunities relevant to us, which may include sourcing the names and contact information (including publicly available information) of Trustees, grant officers, secretaries or other persons actively involved in the Trust or Foundation. This personal data will be used so we can contact you with our enquiries regarding a grant and the application process. We do not undertake wealth screening or profiling of high net worth individuals. The lawful basis we rely on to process your personal data is article 6(1)(f) of the GDPR which allows us to process personal data when this is necessary for our legitimate interests. The legitimate interests we rely upon are our interests in raising money for the charity by facilitating grant funding we may be eligible for. What we need and why and how long is it kept We collect the contact details of the relevant person(s) involved in the Trust or Foundation, so we can contact you about the grant. This includes name(s), email address(es), a postal address and telephone number(s). This information is held either indefinitely if the details remain accurate and we continue to have contact with you about grant opportunities, or for 7 years since the last action. Publicity – Fundraising or patient stories Purpose and lawful basis for processing An important part of what we do is raising awareness of our charitable activity in the public domain, to generate interest and support for Wales Air Ambulance. This may include stories shared on social media, on our website, in the press or in literature we produce. We are always grateful to supporters who approach us or agree to share their story. If you agree to share your story, we will use the information gathered from you (from web forms, emails, mail, telephone and social media, for example) to generate publicity and raise awareness of our work with your permission. The lawful basis we rely on to process your personal data is Article 6(1)(a) of the GDPR which allows us to process personal data where you have given your consent to the processing. If your story involves providing us with any special category personal data such as health, religious or ethnic information, we will only process that information where you have given your explicit consent. Where the information provided is in relation to a child under the age of 18, we will request the consent of a person with parental responsibility for the child. Parents/guardians and individuals who are 18 or over will be asked to complete a consent form or provide another form of written consent to process the information. If we are already in contact with you regarding a donation, lottery subscription, fundraising or voluntary activity, we may use this information to ask you if you would be interested in sharing your story. Your preferences will be recorded so we know if we can or cannot contact you about publicity opportunities in future. What we need and why and how long is it kept We need your name and contact details to liaise with you regarding your story and details of your activity, or the incident which occurred when you required our assistance, together with information about your experience of the service we provide and any other relevant information. You can withdraw your consent at any time. However, this will not affect the validity of consent previously provided for publications already made. We will keep your personal data until you inform us that you no longer wish us to use the information for publicity purposes, or if the case study has not been actively used for more than 5 years. If your records also relate to donations, lottery subscriptions or voluntary activity we may keep some of your details for longer (see the relevant sections of our privacy notice). An index of the deleted record, a redacted consent form and the original press release are retained indefinitely. The withdrawal process will include asking individuals if they wish for digital testimonials within WAAC’s control to be erased; for example, on our website. Applying for a job or voluntary role Purpose and lawful basis for processing Our purpose for processing this information is to assess your suitability for a role you have applied for and to help us develop and improve our recruitment process. The lawful basis we rely on for processing your personal data is article 6(1)(b) of the GDPR, which relates to processing necessary to perform a contract or to take steps at your request, before entering a contract. If you provide us with any information about reasonable adjustments you require under the Equality Act 2010, the lawful basis we rely on for processing this information is article 6(1)(c) to comply with our legal obligations under the Act. The lawful basis we rely on to process any information you provide as part of your application which is special category data, such as health, religious or ethnicity information is article 9(2)(b) of the GDPR, which relates to our obligations in employment and the safeguarding of your fundamental rights. We process information about applicant criminal convictions and offences. The lawful basis we rely on to process this data is Article 6(1)(c) to comply with a legal obligation. In addition, we rely on the processing condition under Article 9(2)(b) where the processing is necessary for complying with employment, social security and social protection law and/or Article 9(2)(g) where the processing is necessary for reasons of substantial public interest, namely, preventing or detecting unlawful acts, safeguarding, protecting the public against dishonesty, preventing fraud or suspicion of terrorism or money laundering. What we need and why and how long is it kept We will use all the information you provide during the recruitment process to progress your application with a view to offering you an employment contract or a volunteering role with us, or to fulfil legal or regulatory requirements if necessary. We will use your name and contact details to correspond with you as part of the process. If you provide us with any information about reasonable adjustments you require, we will use this information to make any reasonable adjustments required. We will not share any of the information you provide with any third parties for marketing purposes. We will use the contact details you give us to contact you to progress your application. We may also contact you to request your feedback about our recruitment process. We will use the other information you provide to assess your suitability for the role. We will only collect information about criminal convictions if it is appropriate given the nature of the role and where we are legally able to do so. Where appropriate, we will collect information about criminal convictions as part of the recruitment process. To make sure we meet our legal data protection and privacy obligations, we only hold on to your information for as long as we actually need it for the purposes we acquired it in the first place.In most cases, this means that information gathered as part of the recruitment exercise will usually be retained for up to 6 months after the recruitment exercise has been completed. In the case of a successful applicant, information which is relevant to the ongoing employment or volunteering relationship will be transferred to the employee’s/volunteer’s personnel record and retained in accordance with the periods applicable for employees and volunteers. CCTV and dashcams Purpose and lawful basis for processing We use Closed-circuit television (CCTV) footage outside or inside our buildings, and dashcams on the vehicles we use for our retail delivery and collection service. The purpose for processing this information is for security and safety reasons and/or insurance or legal purposes. The lawful basis we rely on to process your personal data is article 6(1)(f) of the GDPR, which allows us to process personal data when it is necessary for the purposes of our legitimate interests. Our legitimate interests are to ensure the safety of our property, staff and visitors, and where necessary to support the establishment, exercise or defence of legal claims. What we need and why and how long it is kept We process CCTV images and dashcam footage to prevent crime and protect buildings and assets from damage, for the personal safety of staff, visitors and other members of the public. CCTV recordings are usually deleted after approximately 28 days and dashcam footage is overwritten after one day, unless an incident has occurred and the CCTV or dashcam footage is required to be retained for a longer period to assist with the incident. Website Purpose and lawful basis for processing When you use our website, some personal data will be obtained about you and used in order to maintain and monitor the performance of our website and to enable us to continually improve our website. The lawful basis we rely on to process your personal data is article 6(1)(f) of the GDPR, which allows us to process personal data when it is necessary for the purposes of our legitimate interests. Our legitimate interests are ensuring that our website is up to date, efficient and user friendly. Our website includes hyperlinks to, and details of, third party websites. We have no control over, and are not responsible for, the privacy policies and practices of third parties. What we need and why and how long is it kept We collect technical information about your visit, including the full Uniform Resource Locators (“URL”), clickstream to, through and from our website (including date and time), page response times, download errors, length of visit to certain pages, and methods used to browse away from the page. Some of the information is collected by us each time you use our website through our use of cookies. Further information about the cookies we use and the purposes for which we use them can be found in the Use of Cookies section below. When you send us personal data through the website, for example when joining our lottery, making a donation or ordering goods, your personal data is processed via our website content management system (CMS) and retained for up to 7 years in line with the relevant sections above. Please refer to the relevant area of Section 3 on the personal data we collect, and Section 6 on sharing your information with service providers. Social media We operate a number of social media platforms including, but not limited to, Facebook, Twitter, YouTube and Instagram. Depending on your settings or the privacy policies for each social media site or messaging service, you might give us permission to access personal data from those services. For example, when you send us a message, tag us in an event photo or make a donation. Although this policy covers how we will use any data collected from these social media sites, it does not cover how the providers of social media websites will use your information. Please ensure you read the privacy policy of social media sites before sharing data and make use of their privacy settings and reporting mechanisms to control how your data is used. Profiling your interests Purpose and lawful basis for processing Wales Air Ambulance does not use personal data to undertake automated individual decision-making (making decisions solely by automated means without human involvement). We do not use personal data to undertake wealth screening or data matching. We do not buy or sell personal data. In limited circumstances, we may use the personal data of some supporters to undertake a type of profiling (processing of personal data to evaluate certain things about an individual) for direct marketing purposes. For example, we may use the personal data of supporters who have taken part in a running event to send information on a future running event being held, which they may be interested in. We will only send you news and updates if you have provided consent for us to do so. We do not use special category data (such as health, religious or political beliefs, racial or ethnic origin) in profiling. We do not undertake profiling using the personal data of anyone under the age of 18. We do not use publicly available information about you, professional consumer profiling agencies or online databases: we will only record information you have given us directly. The lawful basis we rely on to process your personal data for interests-based profiling is Article 6(1)(f) of the GDPR, which allows us to process personal data when it is necessary for the purposes of our legitimate interests. Our legitimate interests are to raise money for the charity by facilitating fundraising activities through tailored events and communications, which specific supporters have requested updates on. Additionally, interests-based profiling will only be undertaken on records for which we have explicit consent to receive news and updates from us. We rely on the lawful basis of consent for this, which is covered in the direct marketing section 3.16. What we need and why and how long is it kept When you engage in an activity such as fundraising for us, the type of activity is recorded alongside your other personal data (name, contact details and information you share with us about your support for Wales Air Ambulance). We will record if the activity relates to a tailored news topic that we provide, such as upcoming running events, and if we have your consent to receive news and updates from us. Only when the above criteria are met will we consider using your personal data to generate interests-based profiling for tailored news and updates. Fundraising records are kept for up to 7 years from the last action. For more information please see the sections on fundraising and direct marketing within Section 3. Signing up to a newsletter or updates (direct marketing) Purpose and lawful basis for processing If you sign up to receive newsletters or updates from us, we will ask you to provide your name and contact details in order to send you the newsletters or updates you have requested. The lawful basis we rely on to process your personal data is Article 6(1)(a) of the GDPR which allows us to process personal data where you have given your consent to the processing. What we need and why and how long is it kept Direct marketing preferences are recorded in a ‘granular’ way. This means we keep a record of the methods you have specifically consented to us using to send news and updates (for example, email only). We collect your name, email address and/or postal address and/or telephone number, and your preferences as to how you want to be communicated with, in order to process your request and to send you the newsletters or updates you have requested. We may also keep a record of certain topics you may be interested in, such as running events, and use this information to make decisions about the type of news and updates we send you (please refer to the Profiling section 3.15). We will keep your personal data until you inform us that you no longer wish to receive newsletters or updates from us. If your personal data forms part of a fundraising or donation record, we may keep your personal data for longer but consent to receive news and updates will be removed from the record. Direct marketing suppressions (record of objection) Purpose and lawful basis for processing You can object to direct marketing from us at any time. When you object to direct marketing, the personal data we receive from you or an agency on your behalf (such as the Fundraising Preference Service or Telephone Preference Service) is called a Suppression Record. The lawful basis we rely on to process your personal data suppression is Article 6(1)(f) of the GDPR, which allows us to process personal data when it is necessary for the purposes of our legitimate interests. Our legitimate interests are ensuring we do not send you marketing communications such as news and updates when you have exercised your right to object to direct marketing. What we need and why and how long is it kept Suppression records are held indefinitely to ensure we do not send you direct marketing communications. We need to hold enough personal data to be able to correctly identify your suppression record. This includes your name, email address and/or postal address and/or telephone number. Visitor, Health and safety and safeguarding records Purpose and lawful basis for processing Wales Air Ambulance will keep a record of visitors to its premises. Visitors’ names, company name, car registration and date and time of visit are recorded in a visitor’s book. We also keep a record of any accidents or incidents you report to us while on any of our premises. This includes personal data you provide us with when reporting the incident, such as your name, contact details and incident information. This is collected so that we can: Follow Health & Safety reporting procedures including the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 2013 (‘RIDDOR’), Comply with our legal obligations under the Health and Safety at Work Act 1974, the Management of Health and Safety regulations 1999 and any other relevant Health and Safety Laws, Learn from and improve our health and safety practices (reports are anonymised for Quality purposes), Keep accurate records for the establishment, exercise or defence of legal claims. The lawful basis we rely on to process your personal data is Article 6(1)(c) of the GDPR to comply with a legal obligation. The lawful basis we rely on to process any information you provide which is special category data, such as health, religious or ethnicity information is either Article 9(2)(b) of the GDPR, that the processing is necessary in the field of employment and social security and social protection law, or Article 9(2)(f), which relates to processing for the establishment, exercise or defence of legal claims. Safeguarding means protecting peoples' health, wellbeing and human rights, and enabling them to live free from harm, abuse and neglect, which includes children, young people and at-risk adults, from harm that arises from coming into contact with our employees, volunteers, trustees or other individuals associated with Wales Air Ambulance. It is our responsibility to implement stringent procedures and ensure records and the reporting of safeguarding matters are handled appropriately and in line with the Children Act 1989, the Safeguarding Vulnerable Groups Act 2006 and any other relevant Safeguarding legislation, guidance and policies. The lawful basis we rely on to process your personal data for safeguarding purposes is Article 6(1)(c) of the GDPR to comply with a legal obligation where a legal obligation applies, or otherwise legitimate interests. Our legitimate interests are ensuring the safety of staff, volunteers, visitors and the public we engage with and protecting Wales Air Ambulance’s reputation and interests. The lawful basis we rely on to process any information you provide which is special category data, such as health, religious or ethnicity information is either Article 9(2)(b) of the GDPR, that the processing is necessary in the field of employment and social security and social protection law or Article 9(2)(f), which relates to processing for the establishment, exercise or defence of legal claims. What we need and why and how long is it kept All visitors are required to provide their name, company they work for, person they are visiting and their car registration number. We retain logbooks for up to 4 years. We collect your name, contact details and information relating to the incident or accident, including injuries sustained, so we can comply with reporting procedures. We may also keep records of follow-up enquiries we have with you and notes relating to an investigation as part of the reporting procedure. Records relating to health and safety accidents and incidents are kept for 40 years from the date that the record was made. Records relating to safeguarding incidents are kept for up to 30 years from the date that the record was made. We collect your name, contact details and information relating to the incident or accident, including injuries sustained, so we can comply with reporting procedures. We may also keep records of follow-up enquiries we have with you and notes relating to an investigation as part of the reporting procedure. Records relating to health and safety accidents and incidents are kept for 40 years from the date that the record was made. Records relating to safeguarding incidents are kept for up to 30 years from the date that the record was made.
Mark James Expand Mark is one of only two of the original Trustees still involved with the Charity. Professionally, he is a freelance Broadcaster, Writer and Television Director; his work includes directing outside broadcasts for ‘Crimewatch Roadshow’ for BBC One and eight years reporting on the World Rally Championship for BBC TV and Radio. Besides his involvement with WAAC, Mark has been a Community First Responder for the Welsh Ambulance Service since 2009 and was part of a Coastguard cliff rescue team for over thirty years. Mark is a Welsh speaker and frequently gives media interviews on behalf of the Charity.
Simon Richardson MBE Ambassador Expand Paralympic cyclist Simon Richardson joined Wales Air Ambulance as an Ambassador in 2012. The Porthcawl athlete, who won silver and two gold medals at the Paralympic Games in Beijing in 2008, was airlifted by Wales Air Ambulance after a road traffic collision. Simon set up the special fundraiser and hashtag #Simonstrong, with a host of fundraising events planned for the charity.
Rhys Meirion Ambassador Expand Welsh tenor Rhys Meirion joined Wales Air Ambulance as an Ambassador in 2012. Rhys spearheaded a 200-mile trekthrough Wales, raising thousands of pounds in aid of the charity.
Bryn Terfel OBE Patron Expand Opera star Bryn Terfel has been Patron of Wales Air Ambulance since 2005. He supports the charity across Wales, often in celebration through music. The bass-baritone has recorded two CD singles for the charity, Anfonaf Angel and its English version Guardian Angel.
Stephen Curtis Expand Stephen joined the Board of Trustees in 2013. He was a member of North Wales Police for thirty years serving across North Wales and was the Divisional Commander for Flintshire and Wrexham. He was the chair of the police national user group for Eurocopter police operators. He served overseas as the Police Commissioner of the UN mission in Kosovo and later as Foreign Office policing advisor to Caribbean countries. Stephen describes his role as a Trustee as as both demanding and a privilege. He is Chair of the Finance Committee and also a member of the Aviation Committee.
Owain Davies Expand Owain is Managing Director of Amcanu Ltd, a specialist designer and manufacturer of Acoustic Attenuating Enclosures and sheet metal solutions. He is also a qualified helicopter pilot and served as a helmsman on the lifeboat at Burry Port for nearly 25 years. Owain is a council member of the CBI (Confederation of British Industry) in Wales and Chairman of the Enterprise Forum for the SME Sector (Small to Medium Enterprise). He became a Wales Air Ambulance Trustee in 2017, sits on the Charity’s Aviation Sub Group and is Director of Cardiff Heliport.
Jim Wagstaffe Expand Jim Wagstaffe joined the Board of Trustees in 2013. Jim has worked in Human Resources and management roles for more than 30 years. His experience extends from private sector manufacturing to the public sector and NHS, and now runs his own HR and Management consultancy. He chairs Wales Air Ambulance's HR committee on the Board. Jim lives in north-east Wales, where he enjoys spending time with his family and volunteering as a school governor. He is a fan of the North Wales Crusaders Rugby League.
Dafydd Jones Morris Expand Dafydd Jones-Morris joined the Board of Trustees in 2012. A former paramedic and regional operational director within the Welsh Ambulance Service, Dafydd brings to the Board almost 40 years of experience in pre-hospital care. He was part of a working group which coordinated the implementation of a consultant-led service at the charity's Caernarfon airbase. Heralding from Bangor, Dafydd is passionate about his local community and is a member of the Welsh Highland Railway Society, a male voice choir, and is Chair of the Community Council.
David Gilbert Chairperson Expand David joined the Board of Trustees in 2009 and became Chairman in 2013. David retired from the role of Deputy Chief Executive at Carmarthenshire County Council in 2015 after 12 years with the Authority. He had also worked in Neath Port Talbot and Swansea Local Authorities since moving to Wales in 1992. He is a Board member of Swansea Bay City Region and recently joined the Advisory Board of the Port Talbot Enterprise Zone. In 2012 David was awarded an OBE for services to Regeneration and Skills in West Wales. Originally from Hereford, he is still a season ticket holder at Hereford FC and a regular at Llandovery RFC.
What happens to my payroll giving donation when I leave this job? Expand Your Payroll Giving donation automatically stops when you leave your job. It's easy to start giving through the scheme again. Simply contact the payroll department at your new workplace.
Can I stop giving at any time? Expand Yes. All you have to do to stop or change your donation is to directly notify your payroll department.
How is payroll giving different to donating via direct debit and including gift aid? Expand Payroll Giving is taken straight from your gross (pre-tax) pay so there is no need for us to claim any tax back through Gift Aid, which saves us additional admin costs. If you are a 40% or 45% taxpayer, Payroll Giving is the only way we can automatically receive all your tax on a donation.
When will my first donation be deducted? Expand Your first Payroll Giving contribution is made on your next pay day. However, if you are signing up towards the end of the month – after your employer’s payroll has been processed – your first contribution will be made the following pay day.
Can I give to more than one charity? Expand Yes, you can donate to as many charities as you like as long as they are registered in the UK.
How does Payroll Giving work? Expand It's nice and simple. Email our fundraising department and we'll make sure that your company operated a scheme that allows you to give to us straight from your pay. We will notify your Payroll Department that you would like to set us a regular donation to us in this way. If your company does not operate the scheme, then we will inform you.
Wales Air Ambulance Trading limited terms and conditions: Expand In these terms, the reference to 'Wales Air Ambulance’ means Wales Air Ambulance Trading Limited, a wholly owned subsidiary of the Welsh Air Ambulance Charitable Trust whose registered office is at Tŷ Elusen, Ffordd Angel, Llanelli Gate, Dafen, Llanelli, SA14 8LQ; charity registration number 1083645 (England and Wales). Registered as a company limited by guarantee in England and Wales (4036600). Any reference to 'you' means the person purchasing the goods. Any reference to 'shop' means our online shop accessed via www.walesairambulance.com/onlineshop. All the profits from the sale of items on the online shop are gifted to Wales Air Ambulance and go towards funding the provision of HEMS (helicopter emergency medical services) and air ambulance transfers, for the protection of human life in Wales. By ordering and purchasing products through the online shop you are deemed to have accepted and agreed to the terms and conditions laid out below. These are the terms and conditions upon which you are buying your goods from Wales Air Ambulance. Please read them carefully before submitting your order. Wales General Terms This contract is governed by English and Welsh Law. If you have any questions please contact the Customer Services team by email [email protected], or call them on 0300 0152 999 (option1) - open 9 am – 5 pm, Monday to Friday. Wales Air Ambulance reserves the right to use the funds from the sale of merchandise where they are most needed to continue to support its charitable activity. You are solely responsible for the accuracy of your order, including the accuracy of the text, contact details and delivery information submitted. Wales Air Ambulance cannot accept responsibility for orders that have not been delivered as a result of incorrect details nor can we accept responsibility for spelling mistakes. Please check your order carefully before submission. You agree to remain bound by these Terms and Conditions (as amended from time to time) for as long as you wish to use our site. Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act. We use your personal information in accordance with our Privacy Policy. Please take time to read this as it contains important terms which apply to you. These terms and conditions do not, in any way, affect your statutory rights. Wales Products We will take all reasonable care to ensure that all details, images, descriptions, and prices of the Products are accurate and correct at the time of their entry and upload onto the Website. We reserve the right to refuse orders where information has been uploaded to the Website incorrectly, including prices and product descriptions. All product sizes and weights are approximate. Wales Air Ambulance reserves the right to change the specification of the products featured on the website. Supplies of products are subject to availability. If we are unable to fulfill your order our customer services team will contact you to discuss the provision of a substitute item or to process a refund. Wales Postage & Packaging Postage and packaging will be an additional charge added on to the value of your order. The charity can only accept orders online for delivery within the British Isles and BFPO address. For information about overseas delivery, please email [email protected], telephone 0300 0152 999 (option 1), or write to: Wales Air Ambulance, Tŷ Elusen, Ffordd Angel, Llanelli Gate, Dafen, Llanelli, SA14 8LQ, UK. All product prices shown on the shop are the set retail price (inclusive of VAT). They do not include postage and packing. Postage and packaging prices will need to be added at the order confirmation stage of your transaction (see clause 3 below). Any offers are subject to specific restricted timeframes and may only be used once per customer unless specified otherwise. The postage charge for items is £3.50 (inclusive of VAT). Your order will usually be delivered within 7 working days; however, please allow 14 days. Wales Payments Your card payments are always secure. Credit and debit card details are handled via SSL encryption to PayPal, who process all transactions on Wales Air Ambulance’s behalf. PayPal payments are taken at the point of transaction. Where payment is by credit/debit card the person ordering must be the credit/debit cardholder or have the cardholder's permission. Should the cardholder deny that permission was granted, you may be subject to legal action. Wales Returns If you are not satisfied with any item for any reason, please refer to our returns policy. If you would like to return an unwanted item please be advised that we will only be able to offer a refund to the individual who purchased the item. If you would like to exchange the unwanted item we will be obliged to notify the purchaser.
Social media: Expand We welcome and encourage open discussion on Wales Air Ambulance’s social media sites - including but not limited to Facebook and Twitter - and look forward to any comments, stories and experiences you want to share. We do make reasonable efforts to monitor participation, respond to comments and enquiries and ensure that users stay on topic. The opinions and or views expressed on Wales Air Ambulance’s social media platforms, including but not limited to Facebook and Twitter, represent the thoughts of individual users and online communities, and not necessarily those of Wales Air Ambulance or any of our employees or trustees. The opinions and views expressed on these pages do not in any way reflect the views of the site they are posted on, other sites affiliated with the site, the staff involved with maintaining the site or any members of the site. While Wales Air Ambulance makes reasonable efforts to monitor and/or moderate content posted on its social media platforms, we do not moderate all comments and cannot always respond in a timely manner to online requests for information. Wales Air Ambulance reserves the sole right to review, edit and/or delete any comments it deems are inappropriate. Comments including, but not limited to, the following may be deleted or edited by the moderators: Inappropriate or abusive comments Off-topic and redundant comments or images, including content not related to or affiliated with us Personal attacks or defamatory statements or comments (i.e. making negative personal or untrue comments about another user, Wales Air Ambulance, our employees and trustees, and moderators or administrators) Posts that in any way violate or relate to violations of Wales Air Ambulance copyright Posts or comments or images that are not deemed to be in keeping with the appropriate spirit of our social media platforms and their content All links to other websites or pages on Wales Air Ambulance’s social media sites are provided as a service to readers, but such linkage does not constitute endorsement of those sites by Wales Air Ambulance, and as such we are not responsible for the content of external websites or other pages on the social media platform. By submitting content to any of Wales Air Ambulance’s social media sites, you understand and acknowledge that this information is available to the public, and that Wales Air Ambulance may use this information for internal and external promotional purposes and fundraising purposes. Please note that other participants may use your posted information beyond the control of Wales Air Ambulance. If you do not wish to have the information you have made available via this site used, published, copied and/or reprinted, please do not post on this page.
Lottery: Expand For terms and conditions specifically relating to Wales Air Ambulance’s Lifesaving Lottery, please visit our lottery terms and conditions page.
Copyright: Expand Copyright This website and its content is copyright of Wales Air Ambulance - © Welsh Air Ambulance Charitable Trust 2009. All rights reserved. You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other forms of electronic retrieval system. The names, images, pictures, and logos identifying Wales Air Ambulance, are proprietary marks of Wales Air Ambulance. Copying and distribution of our logos, images, pictures, and/or any other third party copies is not permitted without prior approval from Wales Air Ambulance. Requests for permission to use our images, pictures and logos should be directed to [email protected].