Under UK data protection law, you have rights over the personal information that we hold about you. We have summarised these below.

If you would like to contact us about your data and your rights, please email [email protected] or write to: Data Protection, Wales Air Ambulance, Tŷ Elusen, Ffordd Angel, Llanelli Gate, Dafen. SA14 8LQ.

Please note that exceptions apply to a number of these rights, and not all rights will be applicable in all circumstances. For more details we recommend you consult the guidance published by the UK’s data protection regulator, the Information Commissioner’s Office (ICO).

Wales

Right to access your personal information

You have the right to request access to the personal data that we hold about you. You also have the right to request a copy of the information we hold about you, and we provide you with this unless legal exceptions apply.

If you want to access your information, please send a description of the information you want to see via email or post using our Data Protection contact details above.  

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Right to have your inaccurate personal information corrected

You have the right to have inaccurate or incomplete information we hold about you corrected. If you believe the information we hold about you is inaccurate or incomplete, please provide us with details and we will investigate and, where applicable, correct any inaccuracies.

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Right to restrict the use of your personal information

You have the right to ask us to restrict the processing of some or all of your personal information in the following situations: if some information we hold on you is not right; we are not lawfully allowed to use it; you need us to retain your information in order for you to establish, exercise or defend a legal claim; or you believe your privacy rights outweigh our legitimate interests to use your information for a particular purpose and you have objected to us doing so.

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Right to the erasure of your personal information

You may ask us to delete some or all of your personal information and in certain cases, and subject to certain exceptions, you have the right for this to be done.

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Right for your personal information to be portable

In certain circumstances, if we are processing your personal information you may ask us to provide it to you or another service provider in a machine-readable format. This includes data that is processed based on your consent, or in order to enter into or carry out a contract with you, and the processing is being done by automated means.

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Right to object to the use of your personal information

If we are processing your personal information based on our legitimate interests, you have the right to object to our use of your data.

If we are processing your data for direct marketing purposes and you wish to object, we will stop processing your information for these purposes as soon as reasonably possible.

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You can exercise your right to object by emailing or writing to us using our Data Protection contact details above. We may be required to ask for further information and/or evidence of identity. We will endeavor to respond fully to all requests within one month of receipt of your request; however, if we are unable to do so we will contact you with reasons for the delay.