Your old key message was about being able to be anywhere in Wales in 20 minutes. Is this still a valid statistic in light of changing from a ‘fast ambulance’ to a ‘flying emergency department’? The concept of being anywhere in 20 minutes has become outdated and is not something that we have formally used in our materials in recent years. This was an important statistic pre the introduction of our consultant-led service in 2015, as we were essentially a ‘road ambulance in the sky’ and the key aim was to get a patient to the nearest hospital as quickly as possible. Our current service has completely changed the patient pathway as the initial focus is now on getting our advanced medical crew to the patient where the emergency-department treatment can begin, after which they take the patient directly to the appropriate specialist healthcare facility for their needs. Therefore, we have already dramatically reduced the time it takes for critically ill or injured patients to receive the advanced critical care they need. Before our advanced service came into being back in 2015, a patient was taken to the nearest hospital, which may not have been the best place for their needs, and then a secondary transfer would be required. As a result, it could have been several hours before a patient received the appropriate critical care (treatment that they now receive on our arrival at the scene) - if they survived to get to that point. Therefore, our service has significantly reduced the time it takes for critically ill or injured patients to receive lifesaving treatment (by several hours in some cases), which is proven to improve survival rates. That is why the ’20 minutes’ statistic is no longer required and used.